How to hard reset the Sprint Mogul
I get a lot of different smartphones thrown on my desk to be repaired. Today our CEO came in with his Sprint Mogul (which is pretty slick of the HTC series. A lot more refined than my HTC 8525). Anyways it is performing an endless reboot. Since I can’t get into the OS of it, there isn’t much I can do. So I figured I’ll do a hard reset.
So I fire up google and look for information on hard reseting the Sprint HTC Mogul. Well I’ll be damned if there isn’t really any clear information. I did end up finding it but I had to load the pdf from the sprint site. So here it is in texty blog goodness.
Hard Reset
You can also perform a hard reset (also known as a full reset). A hard reset should be performed only if a normal reset does not solve a system problem. After a hard reset, the device is restored to its default settings — the way it was when you first purchased it and turned it on. Any programs you installed, data you entered, and settings you customized on the device will be lost. Only Windows Mobile software and other pre-installed programs will remain.To perform a hard reset:
1. Press and hold both softkeys on the device. Keep these keys pressed, and at the same time, use the stylus to lightly press and hold the RESET button on the bottom of your device.
NOTE: I had no idea which of the many keys were considered the soft keys. They are the two buttons above the phone control buttons.2. Release the stylus but keep the softkeys pressed when you see the following message on your device screen:
“Do you want to erase all user data and restore to manufacture default?”
3. Slide open the hardware keyboard, and press R to restore to factory default or press X to exit the hard reset process.Note:
Your device will be set back to factory default settings. Please ensure any additional installed programs and user data have been backed up before a hard reset is performed.
There you go. Hard reset on the Sprint Mogul.
I didn’t know which two buttons were considered the soft keys either. Thanks.
btw… http://www.dotpocket.com/ is the cause of my hard reset. Attempted to change resolution, heh.
habitualthinker
3 Oct 07 at 4:23 am
eod, thanks so much for posting this! I was having the same problem and you ‘saved the day’.
-steve
Steve Bell
10 Nov 07 at 11:39 pm
Also, when you hard reset, there is a point where the phone has been reset but then yo get a 3 second countdown until it installs a whole bunch of Sprint crapware. If you want to avoid its installation, just soft reset when you get to the 3 second countdown.
Jerry
13 Jan 08 at 5:30 pm
Thank you! this helped a lot! you rock!
Jessica
20 Mar 08 at 9:03 pm
Thanks! Excellent info.
Elite
2 Apr 08 at 4:39 pm
Thanks so much
Jarrin
2 Apr 08 at 9:53 pm
my mogul was stuck at the yellow sprint intro page every time i turned it on. luckily i had most of my crap backed up so thnx a lot
xchel
13 Jun 08 at 6:12 pm
Dear “eod”
I just wanted to thank you for the valuable info on the Mogul hard reset that you listed.
In fact, Sprint repair tech’s don’t know how to do this– I know because my Mogul was totally frozen and I’ve been getting the “run around” that Sprint is famous for.
My phone has been to a few of their “repair” locations this past week and I was told to pick it up today because there was nothing they could do —- yeah right.
So instead of waiting another solid week for a refurbished one to come in as my replacement, I decided to give one last attempt to cure the problem ( a hard reset without having to be in the menu )— Googled it– found your post— tried it—– It FREAKIN WORKED !!!!!!!!
My phone is functional again thanks to you!
Thank you so very much.
Daniel
amacron1
16 Aug 08 at 8:45 am
Thanks! I appreciate it.
Johnny Appleseed
1 Oct 08 at 7:27 pm
Hey I have the RED GREEN BLUE and white screen and it will not hard reset. Any suggestions!!!
drew
15 Oct 08 at 10:59 pm
I have the RED GREEN BLUE and white screen – does it say Serial at the bottom. Drew did you get a solution?
Dham
21 Oct 08 at 5:39 pm
thanks for you great info i thought i was gonna toss the phone and get another but your hard reset info saved its life thanks again. does it take awhile for the phone to provision. or is something else that needs to be done
oilrigger88
24 Oct 08 at 2:50 am
Thank you this is the best explanation in “how to hard reset a mogul”, I bet everyone that reads this information will be happy ever after, lol. Thanks again… you the best
Nestor
26 Oct 08 at 8:13 pm
This reset worked perfectly, but only after I gave up on it and switched to the instinct. I wish I would have found it earlier!
Jessica
3 Nov 08 at 5:08 am
how to Diagnostic Mode?? i tried dialing ##775#, ##778, ##3424#, none of them work, also i tried to run it from the windows folder in my mogul and it just doesn’t run at all, HELP PLZ!
ivan
30 Nov 08 at 7:20 am
thank you- just reset mine.. and it froze up using the my mobiler- screen resolution on new notebook
happy new year~!
claudine
28 Dec 08 at 12:39 am
I have experienced the RED GREEN BLUE WHITE screen. It means that your operating system has crashed and a hard reset is not available. The only option is to get a new phone. Sprint replaced mine when this happened to me. I was attempting to install the new Windows 6.1.
Jessica M
7 Jan 09 at 9:14 pm
Thanks so much. I had the same problem finding the information!
Michelle
8 Jan 09 at 5:19 pm
Go to start, settings, system. Put code of 1234 and it does the same thing.
Ricardo
14 Jan 09 at 4:07 pm
The Red Green Blue and White screen is the Re Rom screen not the Hard Reset screen. You’re pushing the wrong soft keys.
Ethan
25 Feb 09 at 4:39 pm
Ohhh, thank you thank you thank you….
You’re awesome!!!
(Mine somehow went to 97% memory usage while just sitting in my purse for 4 hours, refused to power off properly, and I popped the battery after minute 3 of it spinning its little colorwheel…. and then I couldn’t get past the Windows Mobile screen.)
Oh, it’ll take some time to get all the stuff synched back up and get the settings back to how I like ‘em….. but… it’s resolved without having to dick around at a sprint store, buy a ‘loaner’ phone to get me through… etc etc….
–Emily
Elfnow
10 Mar 09 at 12:39 pm
man ur a life saver i have an alltel htc 6800 and it got stuck on alltel logo i was about to trash it thinks to ur intelligents! u save me!
ncsfinestbro
15 Mar 09 at 6:24 am
Thank you very much for you straight forward instructions. My Sprint Mogul was giving me crap.
Now i have a brand spanking new phone. I reinstalled my programs and everything works well.
Thank you
Alfredo
30 Mar 09 at 5:35 am
Thanks a lot. my bro sent the phone with a password and forgot it. Life saver
Shasha
31 Mar 09 at 8:27 pm
So thankful to find this straight-forward and easy way to reset. It worked! I was trying all these other methods that I googled that had me pressing the record button and then the power button but my Mogul wasn’t responding. Thanks for taking the time to post your reset method!!!
Felicia
16 Apr 09 at 5:14 am
Thanks, EOD… I needed to send my phone back for the newer version, and I wanted to quickly blow out any personal info on the phone. Your procedure did the trick! I appreciate the help.
PBRep
21 May 09 at 8:37 pm
thanx that helped!
paine
5 Jun 09 at 7:15 pm
THANKS YOU SAVED ME A TRIP TO THE SPRINT STORE AGAIN, YOU ROCK!!!!
stacey
5 Jul 09 at 1:05 pm
This absolutely works….Thanks for adding that the hard reset buttons were on top of the phone control buttons.
cfienigma
23 Nov 10 at 1:29 am
Okay, I’m having the same problem, BUT my HTC Mogul has been “flashed” for Boost Mobile. It was a Sprint phone, but now works with Boost. If I perform a hard boot, will it still work with Boost or will it now need a Sprint account? Please help, I love my phone!!!
Noelaz
17 Mar 11 at 9:06 am